Does your custom feel appreciated?

[TeemuVanBasten 3,328]

Or does it feel like fans get more thinly veiled criticism from the club these days than any signs of gratitude for their loyalty and continued custom?

Because for me, this is the nuts and bolts of our current disconnect. 

Farke clearly had an incredible relationship with the fans, was he masking, during his tenure, a much different set of attitudes with the executive?

A poster on here the other day said something quite stark, that we don't own the business so should have no say on how its run or who that business employs, I'm paraphrasing, won't name them but its Webber's (and Dean Smith's) current biggest Pink'un cheerleader so enough said.

Only, I thought Gerald Ratner had shown how fragile a businesses relationship with its customers can be. If we're really just considering Norwich City to be a 'business' and us its 'customers' as this poster said...

... then that begs the question, do you feel respected as a customer? That your custom is currently valued? Or is your custom taken for granted somewhat?

[GodlyOtsemobor 2,836]

We've been taken for granted for years, it's just now they tell us as much too. 

[Wings of a Sparrow 1,716]

Does somebody need a hug?

[Branston Pickle 4,169]

Imo it’s really no different from every other season, and I’ve been going regularly since the 1980s.

When things are going ok people don’t concentrate on the negatives anywhere near as much, but they are always there.

Edited November 1, 2022 by Branston Pickle

[TeemuVanBasten 3,328]

2 minutes ago, Wings of a Sparrow said:

Does somebody need a hug?

Only if you are attractive.

[Wings of a Sparrow 1,716]

4 minutes ago, TeemuVanBasten said:

Only if you are attractive.

To be honest, I think my best days are behind me 😁

[TeemuVanBasten 3,328]

16 minutes ago, Wings of a Sparrow said:

To be honest, I think my best days are behind me 😁

Only if I'm 6 pints deep then.

[canarybubbles 2,211]

7 minutes ago, TeemuVanBasten said:

Only if I'm 6 pints deep then.

What do you do after 12? 

Just asking for a friend.

[A Load of Squit 6,260]

If you feel this way don't go.

[Yellow and Green 353]

Anthony Richen's interview caused a reaction because of two things that he said:

1) There's no disconnect between the club and the supporters. We sell out the season tickets yada yada yada.

2) The fans are a big reason why the team aren't playing well.

The third would actually be that the local journalists broke trust, hence the lack of interviews.

It seems that the club are somehow convincing themselves that they have done nothing wrong, that there are no real issues and the fans are just making a mountain out of a molehill. 

What frustrates me is that we have become so far removed from what made us so good - attractive football, open and honest communication with the fans, a clear vision and philosophy.

That's the disconnect. Try to reset, let go of the grudges and get back to what we did so well when SW first joined the club. If not, he might as well leave.  

[Mason 47 2,025]

I have quite a detached personality anyway, so it stands to reason that I've never really understood the 'fans deserve X' vibes. I choose to watch, I like it when we win and I don't like it when we lose- then I go do other things until I feel like watching again (which generally is most games).

To me, it would be like doing my weekly shop in Tesco then sitting in the car for half an hour wondering if they really care about me, or they just give clubcards out to just anyone.

 

 

[Commonsense 830]

51 minutes ago, TeemuVanBasten said:

Or does it feel like fans get more thinly veiled criticism from the club these days than any signs of gratitude for their loyalty and continued custom?

Because for me, this is the nuts and bolts of our current disconnect. 

Farke clearly had an incredible relationship with the fans, was he masking, during his tenure, a much different set of attitudes with the executive?

A poster on here the other day said something quite stark, that we don't own the business so should have no say on how its run or who that business employs, I'm paraphrasing, won't name them but its Webber's (and Dean Smith's) current biggest Pink'un cheerleader so enough said.

Only, I thought Gerald Ratner had shown how fragile a businesses relationship with its customers can be. If we're really just considering Norwich City to be a 'business' and us its 'customers' as this poster said...

... then that begs the question, do you feel respected as a customer? That your custom is currently valued? Or is your custom taken for granted somewhat?

I’m not a customer, I’m a supporter. I choose to go and watch my team. Where is all this additional rubbish coming from? It’s always been the same, if we do well everything’s fine, if we don’t people look for things that don’t really matter. This is amplified in a social media age when anybody can post anything. Quite a few of the postings on here are not from ‘customers’ at all but keyboard warriors who want to moan, sometimes orchestrated by binners.

[Mello Yello 2,588]

I'm certainly appreciated around the first deadline for season ticket renewal in February.....the club tells me so....

[TeemuVanBasten 3,328]

31 minutes ago, Commonsense said:

I’m not a customer, I’m a supporter. I choose to go and watch my team. Where is all this additional rubbish coming from? 

I was told that it was I wasn't entitled to an opinion on Stuart Webber because I didn't own 'the business' and its up to Delia who she employs.

Thought I'd made that pretty clear.

Edited November 1, 2022 by TeemuVanBasten

[TeemuVanBasten 3,328]

48 minutes ago, canarybubbles said:

What do you do after 12? 

Just asking for a friend.

Pass out with vomit on my shoes usually.

[Capt. Pants 5,152]

I'm not even sure the criticism is thinly veiled tbh. Doesn't bother me though, it's good to have a bit of tension between club and supporter; keeps us all on our toes.

All I know is that I will still be NCFC supporter long after the likes of Webber, Smith and Richens have long gone. 

Just feels a nasty spikey atmosphere at the moment though.

[hogesar 10,953]

I don't feel the need to be valued by the club to be honest.

I get the point, and it's harder to quantify because whilst football is a business it's "customer base" is unique. Well, apart from maybe Apple fanboys, that's a pretty passionate following 😄

I enjoy going to the football. I'm passionate about Norwich. If either of those things change then I won't go as often / won't go away / etc. 

 

[Helsinki canary 312]

Certainly think that the supporter has become a 2nd class citizen as a result of the more important paymaster being Sky sports and TV companies. This problem is leading to a continuous erosion of relationship between fans clubs and even towards the excitement of football by the fan. The latest disregard to fans comes with the heavy disruption of fixtures over the Christmas period. I am coming over for the 2post Christmas games and now they change the days , we have to totally reorganize the family gathering planned for the 30th and now we miss the 2nd game which was due to be on the 1st as we fly back on the 2nd. I am sick of being treated like this because of TV and their power over football. The disconnect will continue until TV rights are regulated and the common fan is put back as the number 1 customer.

 

Edited November 1, 2022 by Helsinki canary

[canarydan23 4,823]

1 hour ago, Yellow and Green said:

Anthony Richen's interview caused a reaction because of two things that he said:

1) There's no disconnect between the club and the supporters. We sell out the season tickets yada yada yada.

2) The fans are a big reason why the team aren't playing well.

The third would actually be that the local journalists broke trust, hence the lack of interviews.

It seems that the club are somehow convincing themselves that they have done nothing wrong, that there are no real issues and the fans are just making a mountain out of a molehill. 

What frustrates me is that we have become so far removed from what made us so good - attractive football, open and honest communication with the fans, a clear vision and philosophy.

That's the disconnect. Try to reset, let go of the grudges and get back to what we did so well when SW first joined the club. If not, he might as well leave.  

I think Richens and Webber fit snugly into the millennial stereotype. They really struggle with criticism and their instinct upon receiving it is to lash out, get defensive and deploy the "it's not my fault, it's never my fault" card. As a millennial myself I can get away with saying this, but I think we need a bit more experience at the top echelons of the club to help these young uns out.

[It's Character Forming 1,211]

I'm a supporter not a customer.  I've seen owners come and go, and also people like Doncaster, Moxey and Webber come and go. 

It's painfully obvious that Webber is happy to take the plaudits when things go well, but when there are problems, he ducks out of sight.  And having a go at fans when things are going badly is a bit pathetic really, there are plenty of football grounds I've been to where the home fans are not slow to have a go at the home side if they're not up to scratch, a quiet CR is nothing by comparison.

 

I've watched City for a long time now, including long periods in the 2nd tier from the mid-90s when we never looked like getting promoted.  I will continue to support City as long as I'm able to.

[nutty nigel 7,963]

Farke was the cause of the last big season ticket rebellion in 2018. The poor dears felt a disconnect and weren't excited by the sterile football on show so didn't renew. Webber didn't help by suggesting if fans didn't like this style of football they could support someone else. Fast forward just six months and they were back, buying half-season tickets to watch the team Webber assembled coached by Farke.

Football is cyclical. I'm a supporter throughout the cycle. Others don't have the stomach. It takes all sorts.

 

[wcorkcanary 4,839]

2 hours ago, TeemuVanBasten said:

Pass out with vomit on my shoes usually.

You're not selling yourself very well Teemu , it's best not to mention vomit when flirting. Just saying.

[TeemuVanBasten 3,328]

2 minutes ago, wcorkcanary said:

You're not selling yourself very well Teemu , it's best not to mention vomit when flirting. Just saying.

That would be why I typically stop at 6.

Or at least move on to the G&Ts.

 

Edited November 1, 2022 by TeemuVanBasten

[wcorkcanary 4,839]

Just now, TeemuVanBasten said:

That would be why I stop at 6.

This demonstrates a capacity to learn. Much more attractive than vomit....and I'm Hetero. ( Was gonna say 'straight' but my PC autocorrect wouldn't let me😂😂😂)

[TeemuVanBasten 3,328]

2 hours ago, hogesar said:

Well, apart from maybe Apple fanboys, that's a pretty passionate following 😄

And alcoholics love a Wetherspoons, start selling beer at 9am.

[chicken 3,138]

What TVB thinks he is like after 6 pints:


What TVB is really like after 3:

[percy varco 254]

I am a Customer,

Deano f**k off. 
 

(Passenger by Elton John)

 

[Creedence Clearwater Couto 1,704]

Whilst a club may not need the revenue of fans like it used to, they are still an essential part of the brand. 

Half empty stadiums, or ones lacking atmosphere, are not a good look whichever way you choose to consume football. 

I wouldn’t pay a penny to watch anything close to lockdown football. 
 

 

[hogesar 10,953]

3 hours ago, nutty nigel said:

Farke was the cause of the last big season ticket rebellion in 2018. The poor dears felt a disconnect and weren't excited by the sterile football on show so didn't renew. Webber didn't help by suggesting if fans didn't like this style of football they could support someone else. Fast forward just six months and they were back, buying half-season tickets to watch the team Webber assembled coached by Farke.

Football is cyclical. I'm a supporter throughout the cycle. Others don't have the stomach. It takes all sorts.

 

An awkward truth for some, but well said.

[littleyellowbirdie 3,148]

52 minutes ago, Creedence Clearwater Couto said:

Whilst a club may not need the revenue of fans like it used to, they are still an essential part of the brand. 

Half empty stadiums, or ones lacking atmosphere, are not a good look whichever way you choose to consume football. 

I wouldn’t pay a penny to watch anything close to lockdown football. 
 

 

It's probably true that the atmosphere in Carrow Road was better two years ago in the last Championship push, when it was empty, than it is now though.