Sooty57 414 Posted December 20, 2021 Anyone else having problems getting their covid passport onto the season ticket? It would appear that whoever set up the form on the NCFC site has not made pdf a permitted filetype for upload, meaning that the pass you download from the NHS site is grey out and cannot be selected. Nice one 🤪 Share this post Link to post Share on other sites
canarydan23 4,758 Posted December 20, 2021 I was just about to sort mine out but I think I'll wait til nearer the match if there are going to be loads of teething problems. Share this post Link to post Share on other sites
Capt. Pants 5,006 Posted December 20, 2021 I wasn't even aware we were supposed to be doing this. Have I missed a communication from the club? I guess this means STs can't be given to friends and family either. Share this post Link to post Share on other sites
AJ 1,358 Posted December 20, 2021 5 minutes ago, Sooty57 said: Anyone else having problems getting their covid passport onto the season ticket? It would appear that whoever set up the form on the NCFC site has not made pdf a permitted filetype for upload, meaning that the pass you download from the NHS site is grey out and cannot be selected. Nice one 🤪 Just use Windows snipping tool and save it as an image instead 1 Share this post Link to post Share on other sites
canarydan23 4,758 Posted December 20, 2021 3 minutes ago, Capt. Pants said: I wasn't even aware we were supposed to be doing this. Have I missed a communication from the club? I guess this means STs can't be given to friends and family either. I got an email about 15 minutes ago. Share this post Link to post Share on other sites
AJ 1,358 Posted December 20, 2021 3 minutes ago, Capt. Pants said: I wasn't even aware we were supposed to be doing this. Have I missed a communication from the club? I guess this means STs can't be given to friends and family either. https://www.edp24.co.uk/sport/norwich-city/canaries-ncfc-covid-19-carrow-road-requirements-8575232 Emails are being sent out Share this post Link to post Share on other sites
Capt. Pants 5,006 Posted December 20, 2021 Ah yes, just checked my inbox. You guys are quick off the mark!  Share this post Link to post Share on other sites
Diane 500 Posted December 20, 2021 20 minutes ago, Sooty57 said: Anyone else having problems getting their covid passport onto the season ticket? It would appear that whoever set up the form on the NCFC site has not made pdf a permitted filetype for upload, meaning that the pass you download from the NHS site is grey out and cannot be selected. Nice one 🤪 There's  help available on twitter in replies to the two ncfc tweets re this subject from people who have done it but doesn't help you if you're not on twitter. There's also FAQs on the ncfc website and an email address to contact if you are having problems which is covid.registration@canaries.co.uk . Hope that helps  Share this post Link to post Share on other sites
Ward 3 483 Posted December 20, 2021 23 minutes ago, Sooty57 said: Anyone else having problems getting their covid passport onto the season ticket? It would appear that whoever set up the form on the NCFC site has not made pdf a permitted filetype for upload, meaning that the pass you download from the NHS site is grey out and cannot be selected. Nice one 🤪 Probably done it on purpose so us poor sods don't have to sit and witness anymore shi7 shows ar CR 🤣😬 Share this post Link to post Share on other sites
Pete Raven 276 Posted December 20, 2021 Select All files in the upload box and the PDF will appear. Share this post Link to post Share on other sites
Greavsy 2,645 Posted December 20, 2021 There is a banner on the site that says if you are having trouble with the PDF a screen shot will suffice. That said PDF worked for me (had to follow SDP's suggestion above, thanks 😉 ) and all appears good. Share this post Link to post Share on other sites
......and Smith must score. 1,596 Posted December 20, 2021 34 minutes ago, Capt. Pants said: I wasn't even aware we were supposed to be doing this. Have I missed a communication from the club? I guess this means STs can't be given to friends and family either. I've had an email this morning inviting me to fill in a pre-registration Covid 19 form. Is that what they mean about marrying it up with your season ticket ? With any luck I'm expecting visitors over Christmas who will know what they're doing so I'm leaving well alone for the time being and ask someone else to sort it out 😀  Share this post Link to post Share on other sites
TIL 1010 5,246 Posted December 20, 2021 13 minutes ago, ......and Smith must score. said: I've had an email this morning inviting me to fill in a pre-registration Covid 19 form. Is that what they mean about marrying it up with your season ticket ? With any luck I'm expecting visitors over Christmas who will know what they're doing so I'm leaving well alone for the time being and ask someone else to sort it out 😀  I am asking the ten year old lad down the road to deal with it for me. 🤣 1 Share this post Link to post Share on other sites
canarydan23 4,758 Posted December 20, 2021 Managed it pretty easily. So they'll know if you've done it when you scan your season ticket on entry? Do I also need to have the pass ready on my phone for these 20% spot checks they've mentioned? Share this post Link to post Share on other sites
Capt. Pants 5,006 Posted December 20, 2021 2 minutes ago, canarydan23 said: Managed it pretty easily. So they'll know if you've done it when you scan your season ticket on entry? Do I also need to have the pass ready on my phone for these 20% spot checks they've mentioned? I imagine if you haven't pre registered your ST will flash red and you will have provide evidence. So if you are 'spot checked' before you even get to the turnstile, your ST will still fail. Share this post Link to post Share on other sites
Year of the tiger 66 Posted December 20, 2021 I couldn’t get the pdf on my iPad (greyed out) &trying to do the birth date on my phone would have taken hours. Uploaded a screen shot in the end & seems to have worked Share this post Link to post Share on other sites
Kenny Foggo 1,193 Posted December 20, 2021 All done, seemed straight forward. Share this post Link to post Share on other sites
yellow 63 25 Posted December 20, 2021 Does the club send an acknowledgement when the passport is received ? Share this post Link to post Share on other sites
Sooty57 414 Posted December 20, 2021 2 hours ago, Diane said: There's  help available on twitter in replies to the two ncfc tweets re this subject from people who have done it but doesn't help you if you're not on twitter. There's also FAQs on the ncfc website and an email address to contact if you are having problems which is covid.registration@canaries.co.uk . Hope that helps  Unfortunately the site now says there is an issue with my membership and I cannot log in (although I logged in fine a couple of horus back), please call the club. However, when I do this I get a recorded message that nobody is available, and please leave a message. Sounds like I'm not the only person having issues 😀 Share this post Link to post Share on other sites
Year of the tiger 66 Posted December 20, 2021 21 minutes ago, Sooty57 said: Unfortunately the site now says there is an issue with my membership and I cannot log in (although I logged in fine a couple of horus back), please call the club. However, when I do this I get a recorded message that nobody is available, and please leave a message. Sounds like I'm not the only person having issues 😀 It did that with mine. I logged out & back in & that cured it Share this post Link to post Share on other sites
Sooty57 414 Posted December 20, 2021 2 minutes ago, Year of the tiger said: It did that with mine. I logged out & back in & that cured it Did that several times, and eventually got in. Had to convert pdf to jpeg to upload but finally got form to accept it. I guess that means the match will definitely be off now 😂 Share this post Link to post Share on other sites
......and Smith must score. 1,596 Posted December 20, 2021 2 hours ago, ......and Smith must score. said: I've had an email this morning inviting me to fill in a pre-registration Covid 19 form. Is that what they mean about marrying it up with your season ticket ? With any luck I'm expecting visitors over Christmas who will know what they're doing so I'm leaving well alone for the time being and ask someone else to sort it out 😀   2 hours ago, TIL 1010 said: I am asking the ten year old lad down the road to deal with it for me. 🤣 Are you planning to bribe him with some sweeties ? #CRBchecked 😀😉 Share this post Link to post Share on other sites
Browno 37 Posted December 20, 2021 19 minutes ago, Sooty57 said: Did that several times, and eventually got in. Had to convert pdf to jpeg to upload but finally got form to accept it. I guess that means the match will definitely be off now 😂 It's a known problem, spoke to them this morning as i couldn't upload via iOS. Share this post Link to post Share on other sites
CANARYKING 707 Posted December 20, 2021 Are they checking ST before you reach the turnstiles or as you normally check in ? Share this post Link to post Share on other sites
Capt. Pants 5,006 Posted December 20, 2021 3 minutes ago, CANARYKING said: Are they checking ST before you reach the turnstiles or as you normally check in ? They can't check ST away from turnstiles as they don't have the scanners. Share this post Link to post Share on other sites
TIL 1010 5,246 Posted December 20, 2021 3 hours ago, yellow 63 said: Does the club send an acknowledgement when the passport is received ? When i completed mine and pressed submit i got a large THANK YOU banner across the page. Share this post Link to post Share on other sites
ricardo 8,033 Posted December 20, 2021 1 hour ago, TIL 1010 said: When i completed mine and pressed submit i got a large THANK YOU banner across the page. Snap. Share this post Link to post Share on other sites
The Real Buh 3,765 Posted December 20, 2021 What a fun experience for everyone Share this post Link to post Share on other sites
Feedthewolf 5,885 Posted December 20, 2021 1 hour ago, TIL 1010 said: When i completed mine and pressed submit i got a large THANK YOU banner across the page. I got that, and also a follow-up email to confirm my details had been received (see below). Share this post Link to post Share on other sites
Canarybee 12 Posted December 20, 2021 Does this now go on your,e season ticket. Share this post Link to post Share on other sites
