dylanisabaddog 6,133 Posted July 11, 2023 Has anyone heard any news. I had assumed there would be an unreserved apology and immediate refund but there is a deafening silence. I'm not impressed Share this post Link to post Share on other sites
Haus 267 Posted July 11, 2023 14 minutes ago, dylanisabaddog said: Has anyone heard any news. I had assumed there would be an unreserved apology and immediate refund but there is a deafening silence. I'm not impressed Last time this happened they wouldn't refund Share this post Link to post Share on other sites
jaberry2 769 Posted July 11, 2023 I'm still spamming them and will continue to do so until they do the honourable thing. I may drop Stuart webber a message on LinkedIn now to expedite matters Share this post Link to post Share on other sites
dylanisabaddog 6,133 Posted July 11, 2023 If that is their attitude then Small Claims Court is the only option. I know it's a tiny amount of money but it is totally unacceptable Share this post Link to post Share on other sites
WD40 726 Posted July 11, 2023 Contemptuous attitude flows from the top Share this post Link to post Share on other sites
Midlands Yellow 4,682 Posted July 11, 2023 Always find my own streams for free but very poor by the club. Share this post Link to post Share on other sites
......and Smith must score. 1,596 Posted July 11, 2023 Where’s Essex ? Just when you need him to defend the club…. 1 Share this post Link to post Share on other sites
Ken Hairy 4,272 Posted July 11, 2023 /Doesn't it work out to about £3.50 anyway as it was £25 for the 7 games? Surely no one is that bothered?? Share this post Link to post Share on other sites
RobJames 922 Posted July 11, 2023 55 minutes ago, Midlands Yellow said: Always find my own streams for free but very poor by the club. This game was not streamed elsewhere. Although the club probably engaged a third party, it does not absolve them of responsibility as, - the goods should be fit for the purpose they are supplied for I suggest all those dissatisfied contact the club https://www.canaries.co.uk/club/contact-us Share this post Link to post Share on other sites
Midlands Yellow 4,682 Posted July 11, 2023 6 minutes ago, RobJames said: This game was not streamed elsewhere. Although the club probably engaged a third party, it does not absolve them of responsibility as, - the goods should be fit for the purpose they are supplied for I suggest all those dissatisfied contact the club https://www.canaries.co.uk/club/contact-us I’m not asking for a refund, never have. Share this post Link to post Share on other sites
RobJames 922 Posted July 11, 2023 9 minutes ago, Ken Hairy said: /Doesn't it work out to about £3.50 anyway as it was £25 for the 7 games? Surely no one is that bothered?? So if no one bothered, and does not complain, why would the club feel the need to deal with this problem? Or, perhaps, even know there was a problem? Share this post Link to post Share on other sites
wcorkcanary 4,783 Posted July 11, 2023 (edited) 46 minutes ago, RobJames said: This game was not streamed elsewhere Yes it was. It's what I watched parts of it on. Love it when people are categorically incorrect. Edited July 11, 2023 by wcorkcanary Share this post Link to post Share on other sites
RobJames 922 Posted July 11, 2023 15 minutes ago, wcorkcanary said: Yes it was. It's what I watched parts of it on. Love it when people are categorically incorrect. "This game was not streamed elsewhere." Where exactly ? Share this post Link to post Share on other sites
Greavsy 2,645 Posted July 11, 2023 4 minutes ago, RobJames said: "This game was not streamed elsewhere." Where exactly ? Online Share this post Link to post Share on other sites
TIL 1010 5,246 Posted July 11, 2023 7 minutes ago, RobJames said: "This game was not streamed elsewhere." Where exactly ? Page 1 of the match thread on here for starters. Peregrine Shorts Members 153 252 posts Report post Posted Saturday at 14:20 And if you were to visit http://fawanews.com/ at around 3PM……you may be able to watch Share this post Link to post Share on other sites
Greavsy 2,645 Posted July 11, 2023 Just now, TIL 1010 said: Page 1 of the match thread on here for starters. Peregrine Shorts Members 153 252 posts Report post Posted Saturday at 14:20 And if you were to visit http://fawanews.com/ at around 3PM……you may be able to watch & KGD was offering via PM Share this post Link to post Share on other sites
dylanisabaddog 6,133 Posted July 11, 2023 1 hour ago, RobJames said: So if no one bothered, and does not complain, why would the club feel the need to deal with this problem? Or, perhaps, even know there was a problem? They knew there was a problem. They tweeted an apology during the game Share this post Link to post Share on other sites
RobJames 922 Posted July 11, 2023 13 minutes ago, Greavsy said: Online Other than Canary TV ? Share this post Link to post Share on other sites
Greavsy 2,645 Posted July 11, 2023 1 minute ago, RobJames said: Other than Canary TV ? Yes, have you seen the other replies? or are you choosing to ignore them? Share this post Link to post Share on other sites
Greavsy 2,645 Posted July 11, 2023 5 minutes ago, dylanisabaddog said: They knew there was a problem. They tweeted an apology during the game Cant trust Twitter Dylan! 😉 1 Share this post Link to post Share on other sites
Satriales 993 Posted July 11, 2023 How would other sites stream it unless they ahem, 'borrowed' the clubs feed? And that wasn't working. Share this post Link to post Share on other sites
RobJames 922 Posted July 11, 2023 3 minutes ago, Greavsy said: Yes, have you seen the other replies? or are you choosing to ignore them? Why not simply name that/them ? Share this post Link to post Share on other sites
Greavsy 2,645 Posted July 11, 2023 3 minutes ago, Satriales said: How would other sites stream it unless they ahem, 'borrowed' the clubs feed? And that wasn't working. That would depend on where the issue was, and where they tapped into the feed etc. (ie before or after the issue cause) Share this post Link to post Share on other sites
Greavsy 2,645 Posted July 11, 2023 1 minute ago, RobJames said: Why not simply name that/them ? They have been reposted on here from the original thread for your convenience! Why not simply read them? Share this post Link to post Share on other sites
dylanisabaddog 6,133 Posted July 11, 2023 Sorry, but other streams are totally irrelevant. I really don't understand why they form part of the discussion I paid for something that I didn't get. In short, I had a contract with Norwich City. I paid for something I didn't get as did many others. I want my money back and if it happens again I don't expect to have to ask for it. This really goes to the heart of the current nature of our club. 1 Share this post Link to post Share on other sites
Dr Greenthumb 792 Posted July 11, 2023 41 minutes ago, TIL 1010 said: Page 1 of the match thread on here for starters. Peregrine Shorts Members 153 252 posts Report post Posted Saturday at 14:20 And if you were to visit http://fawanews.com/ at around 3PM……you may be able to watch What was the stream quality like on that site? Share this post Link to post Share on other sites
Dr Greenthumb 792 Posted July 11, 2023 2 hours ago, Ken Hairy said: /Doesn't it work out to about £3.50 anyway as it was £25 for the 7 games? Surely no one is that bothered?? You could pay £5 to watch it Share this post Link to post Share on other sites
Ken Hairy 4,272 Posted July 11, 2023 1 hour ago, RobJames said: So if no one bothered, and does not complain, why would the club feel the need to deal with this problem? Or, perhaps, even know there was a problem? I think they are more than aware there was a problem 🙄 Share this post Link to post Share on other sites
Ken Hairy 4,272 Posted July 11, 2023 34 minutes ago, Greavsy said: Yes, have you seen the other replies? or are you choosing to ignore them? I think the point Rob is making is everyone else streaming it was using the Canary TV stream, I think the correct analogy should have been no one bar the club was broadcasting it. 1 Share this post Link to post Share on other sites
Google Bot 3,928 Posted July 11, 2023 (edited) https://www.canaries.co.uk/canariestvtacs Says in the Canaries TV T&C's: Your legal rights: If your product is digital content, for example a stream of a match, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality: If your digital content is faulty, you're entitled to a repair or a replacement. If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation. ---- Must admit, it was annoying, but I don't feel the need for push for a £3 refund as I expected these first two single camera feeds to have some issues and will negatively affect the club and chances of getting these games in future IF they have to be perfect streams. I can appreciate it for people that have decided to change plans at the weekend, foregone going out as a family, or paid the £5 for a single match to be more annoyed though. Edited July 11, 2023 by Google Bot Share this post Link to post Share on other sites
