GMF 744 Posted October 15, 2021 What’s happened to it on the Club’s website? Got a ticket query and just logged on this morning and it seems to not be there at all. Share this post Link to post Share on other sites
Greavsy 2,415 Posted October 15, 2021 It's only available to shareholders who have attended 1500 matches and their families, but that's for life. 3 Share this post Link to post Share on other sites
Midlands Yellow 3,985 Posted October 15, 2021 I thought this might be a link to an NCFC version of Party Girls on the Freeview channel. 1 Share this post Link to post Share on other sites
PurpleCanary 5,562 Posted October 15, 2021 21 minutes ago, GMF said: What’s happened to it on the Club’s website? Got a ticket query and just logged on this morning and it seems to not be there at all. You're not alone in being unable to find it. 1 Share this post Link to post Share on other sites
Nuff Said 5,141 Posted October 15, 2021 26 minutes ago, Greavsy said: It's only available to shareholders who have attended 1500 matches and their families, but that's for life. Naughty 😉 Share this post Link to post Share on other sites
hogesar 9,673 Posted October 15, 2021 An inspect on the Tickets page shows the chat widget does exist in the bottom right, but is purposefully being hidden. I'd suggest they're not running it at the moment. Share this post Link to post Share on other sites
Greavsy 2,415 Posted October 15, 2021 Another comms channel into the club shut down. Albeit (hopefully) temporarily. Share this post Link to post Share on other sites
Feedthewolf 4,846 Posted October 15, 2021 I've emailed the club to ask about this, I'll let you know if/when I hear anything back. 1 Share this post Link to post Share on other sites
Greavsy 2,415 Posted October 15, 2021 5 minutes ago, Feedthewolf said: I've emailed the club to ask about this, I'll let you know if/when I hear anything back. Hopefully there is someone there to reply to you Wolfie! 😉 1 Share this post Link to post Share on other sites
Google Bot 3,278 Posted October 15, 2021 This is the link that's hidden:- https://secure.livechatinc.com/customer/action/open_chat?license_id=11849031 Maybe they've stopped the license for it, or just don't man it anymore? Share this post Link to post Share on other sites
Greavsy 2,415 Posted October 15, 2021 1 minute ago, Google Bot said: This is the link that's hidden:- https://secure.livechatinc.com/customer/action/open_chat?license_id=11849031 Maybe they've stopped the license for it, or just don't man it anymore? Well who would think that anyone would want to contact a EPL club, via their preferred communication method, on the day before a match?! Share this post Link to post Share on other sites
Uncle Fred 526 Posted October 15, 2021 The communications with the club were never this bad under Chris Hughton Share this post Link to post Share on other sites
Jim Smith 2,317 Posted October 15, 2021 I've mentioned it on the supporters panel thread but its hard to know who is the ultimate point of contact at the club now for issues that arise. I know that there is a ticket office manager etc but previously the obvious point of contact was Kensell or prior to that Mcnally or for a brief period Moxey (who wasn't as responsive). Now we dont appear to have a chairman or a CEO or indeed anyone heading up the commercial/customer facing side of the club. Its very strange. Does it all fall under Zoe now or is there some other as yet unannounced person behind the scenes because as far as I can see at present the customer facing elements of the club are not performing/responding as well as they used to. Share this post Link to post Share on other sites
Google Bot 3,278 Posted October 15, 2021 42 minutes ago, Greavsy said: Well who would think that anyone would want to contact a EPL club, via their preferred communication method, on the day before a match?! You'd think they'd have McGovern covering it during the week, in fact, he could do weekends too. 2 Share this post Link to post Share on other sites
wcorkcanary 4,334 Posted October 15, 2021 3 hours ago, PurpleCanary said: You're not alone in being unable to find it. Unicorn,, Clitoris, NCFC live chat. What company the club keeps nowadays. 2 Share this post Link to post Share on other sites
Mr Angry 1,561 Posted October 15, 2021 1 hour ago, Jim Smith said: I've mentioned it on the supporters panel thread but its hard to know who is the ultimate point of contact at the club now for issues that arise. I know that there is a ticket office manager etc but previously the obvious point of contact was Kensell or prior to that Mcnally or for a brief period Moxey (who wasn't as responsive). Now we dont appear to have a chairman or a CEO or indeed anyone heading up the commercial/customer facing side of the club. Its very strange. Does it all fall under Zoe now or is there some other as yet unannounced person behind the scenes because as far as I can see at present the customer facing elements of the club are not performing/responding as well as they used to. This is our page from the Premier League 2021/22 Handbook-Head of Communications is someone called Dan Houlker-he could be the guy if you want to communicate with the club about communications-helpfully it's got his mobile number too 😉 Share this post Link to post Share on other sites
Google Bot 3,278 Posted October 15, 2021 25 minutes ago, Mr Angry said: Head of Communications is someone called Dan Houlker-he could be the guy if you want to communicate with the club I love how the head of communications is one of the few contacts without a landline. Share this post Link to post Share on other sites
Number9 272 Posted October 15, 2021 BK8 were running the live chat line at £2.59 / minute. 4 Share this post Link to post Share on other sites
Mr Angry 1,561 Posted October 15, 2021 56 minutes ago, Google Bot said: I love how the head of communications is one of the few contacts without a landline. Yet he is more easily contactable as long as he has his mobile with him, than the others who have to be in the location that the landline is situated in order for you to be able to contact them. Share this post Link to post Share on other sites
wcorkcanary 4,334 Posted October 15, 2021 5 hours ago, Nuff Said said: Naughty 😉 Nah, naughty would have mentioned ' in perpetuity '...as for life means just that....to some people. Share this post Link to post Share on other sites
TIL 1010 4,746 Posted October 15, 2021 (edited) 6 hours ago, Feedthewolf said: I've emailed the club to ask about this, I'll let you know if/when I hear anything back. You obviously don't think that the treasurer of the Canaries Trust can look into it himself then @Feedthewolf ? Edited October 15, 2021 by TIL 1010 Share this post Link to post Share on other sites
TheGunnShow 5,940 Posted October 15, 2021 3 hours ago, wcorkcanary said: Unicorn,, Clitoris, NCFC live chat. What company the club keeps nowadays. Add "winning lottery numbers" or indeed "stonking rich morally dubious sponsor". Share this post Link to post Share on other sites
wcorkcanary 4,334 Posted October 15, 2021 1 minute ago, TheGunnShow said: Add "winning lottery numbers" or indeed "stonking rich morally dubious sponsor". Anything that brightens the day is fine with me and my descendants......like an 'open ended season ticket.'....another one for the list. Oh , how many had to Google 'Clitoris' ? 👍😉😇 Share this post Link to post Share on other sites
wcorkcanary 4,334 Posted October 15, 2021 6 minutes ago, TheGunnShow said: Add "winning lottery numbers" or indeed "stonking rich morally dubious sponsor". I think a morally dubious one would be easier to locate than a morally sound one. But as neither would get past ' Delia the Doberman ' ...its a moot point .😇😉👍 Share this post Link to post Share on other sites
FenwayFrank 2,459 Posted October 15, 2021 15 minutes ago, wcorkcanary said: Oh , how many had to Google 'Clitoris' ? Google couldn’t find it 😉 Share this post Link to post Share on other sites
Greavsy 2,415 Posted October 15, 2021 1 hour ago, FenwayFrank said: Google couldn’t find it 😉 Hilarious Share this post Link to post Share on other sites
Greavsy 2,415 Posted October 15, 2021 6 hours ago, Feedthewolf said: I've emailed the club to ask about this, I'll let you know if/when I hear anything back. Are you still "on hold" Wolfie? Maybe your contact has left the building..... Share this post Link to post Share on other sites
Uncle Fred 526 Posted October 15, 2021 Ridiculous , they close the ticket office, don’t answer the phones and make love chat difficult to use honestly almost as much of a shambles off the pitch than it’s on the pitch Delia out stinking rich Chinese owner in Share this post Link to post Share on other sites
wcorkcanary 4,334 Posted October 15, 2021 2 hours ago, Uncle Fred said: Ridiculous , they close the ticket office, don’t answer the phones and make love chat difficult to use honestly almost as much of a shambles off the pitch than it’s on the pitch Delia out stinking rich Chinese owner in Most people would find love chat difficult with you Share this post Link to post Share on other sites
Jim Smith 2,317 Posted October 16, 2021 19 hours ago, Mr Angry said: This is our page from the Premier League 2021/22 Handbook-Head of Communications is someone called Dan Houlker-he could be the guy if you want to communicate with the club about communications-helpfully it's got his mobile number too 😉 I don’t mean who is the head of communications I mean who, ultimately is the boss you go to if you have a complaint? previously it was Kensell. I emailed him on a couple of things. He emailed and called me back and they got sorted. There is no equivalent figurehead now. Share this post Link to post Share on other sites