Rupethebear 0 Posted November 4, 2010 Just a very quick post to say how helpful Cardiff City were when I phoned up to get a refund today after illness prevented me going last Saturday.What a credit they were, full refund, £41, no questions asked, talk about customer service for an away fan.Well done Cardiff City!! Share this post Link to post Share on other sites
Lambert is King 0 Posted November 4, 2010 No wonder they cant pay their debts Share this post Link to post Share on other sites
Rupethebear 0 Posted November 4, 2010 They paid me! Share this post Link to post Share on other sites
ca 1 Posted November 4, 2010 [quote user="Rupethebear"]Just a very quick post to say how helpful Cardiff City were when I phoned up to get a refund today after illness prevented me going last Saturday. What a credit they were, full refund, £41, no questions asked, talk about customer service for an away fan. Well done Cardiff City!![/quote]Thats great customer service from Cardiff but how come you didnt have to return your ticket to Norwich where you presumeably bought it? Share this post Link to post Share on other sites
Rupethebear 0 Posted November 5, 2010 Sadly the people in our box office didn''t want to know as they suggested they had paid Cardiff in full........probably a fair point. Share this post Link to post Share on other sites
ca 1 Posted November 5, 2010 [quote user="Rupethebear"]Sadly the people in our box office didn''t want to know as they suggested they had paid Cardiff in full........probably a fair point.[/quote] That makes service you received from Cardiff even more special then. Share this post Link to post Share on other sites
Rupethebear 0 Posted November 5, 2010 Exactly, didn''t expect to get anything back, top PR job, will definately go there next season if we are playing them.They always get bad press for their debts and fans but sorry they were top drawer here. Share this post Link to post Share on other sites
Harry 0 Posted November 6, 2010 [quote user="Rupethebear"]Sadly the people in our box office didn''t want to know as they suggested they had paid Cardiff in full........probably a fair point.[/quote]Thats what happens, I had the reverse a few years back when I was living in Blackpool, I had travelled over to Burnley and the game was then called off so tried to get my money back in their ticket office only to be told I had to get a refund in Norwich as they hadn''t had the ticket money off Norwich at that time. Share this post Link to post Share on other sites