CaptCanary 72 Posted August 3 I've been using the app (Android) for a few weeks, after signing up for the £15 a year offer. Since yesterday afternoon it just says fail to load feeds. Any other users having problems? I've tried signing out, deleting etc. Thanks Share this post Link to post Share on other sites
Techie Canary 3 Posted August 3 (edited) Yep. Same on iOS. I then deleted the app and reinstalled it to relink my subscription and it won’t allow me to do that. The app hasn’t been updated for a year and support is absolute trash. Love the pinkun plus content but the tech teams are terrible especially when we are paying money for this. Edited August 3 by Techie Canary Share this post Link to post Share on other sites
Scottlarock 12 Posted August 3 The app is total garbage unfortunately. How old is your phone? and make sure the OS is updated Share this post Link to post Share on other sites
interwebme 60 Posted August 3 Same issues on Android, not updating. 1 Share this post Link to post Share on other sites
Branston Pickle 4,150 Posted August 3 I didn’t realise there was an app - paying the £15 was largely so that I could read the stories without endless adverts/garbage, so thought it just about worthwhile. Share this post Link to post Share on other sites
Splendid Rush 8 Posted August 3 App not uploading for me either (since about this time yesterday). First time I’ve had this issue as far as I’m aware. I’m on iOS. Share this post Link to post Share on other sites
SouthwellC 191 Posted August 3 Hi guys, Hope you're well. Happy to provide a brief update on this - but we are aware of the issue. To cut a long story short, we are in the process of upgrading the app and some test work is ongoing. This has caused an error. Our provider is currently trying to get it back up ASAP. Thanks for your support. 3 Share this post Link to post Share on other sites
SouthwellC 191 Posted August 3 Just to add - all content is available on the brand site as per normal. Hopefully the outage won't last too long - but it's a third party issue relating to an app upgrade ahead of the new season. Less than ideal on a matchday, as you can imagine😅 Share this post Link to post Share on other sites
Scottlarock 12 Posted August 3 (edited) 1 hour ago, SouthwellC said: Hi guys, Hope you're well. Happy to provide a brief update on this - but we are aware of the issue. To cut a long story short, we are in the process of upgrading the app and some test work is ongoing. This has caused an error. Our provider is currently trying to get it back up ASAP. Thanks for your support. Can't wait for this....upgrading the app eh? Let's see what changes or upgrades are bestowed on us.....the bill payers. The most annoying thing about the app is the great work and articles written which the app just doesn't ever open - I'd be so annoyed being a creator/journalist. The Web page is even worse...I can only describe it as being ignorant...you can log in multiple times a day and it still hasn't a clue who you are....or if you logged in. The offer badly let's down supporters and the club. Edited August 3 by Scottlarock Share this post Link to post Share on other sites
Badger 2,745 Posted August 3 I had to stop using the app because of issues like this. Share this post Link to post Share on other sites
TheBaldOne66 768 Posted August 3 (edited) I’ve just had a message saying they are aware of issues with the app currently! Will we get a refund Connor Southwell, especially if us expats can’t follow the coverage of the game today? @SouthwellC Edited August 3 by TheBaldOne66 Share this post Link to post Share on other sites
Harry53 229 Posted August 3 They have just announced the team news, but there isn't any on the app Share this post Link to post Share on other sites
Ottawa Canary 7 Posted August 3 2 hours ago, SouthwellC said: Just to add - all content is available on the brand site as per normal. Hopefully the outage won't last too long - but it's a third party issue relating to an app upgrade ahead of the new season. Less than ideal on a matchday, as you can imagine😅 I'm having trouble with the brand site (using Chrome on an iMac running Sonoma). When I go to my bookmark https://app.pinkun.com/t/news/latestnews I get this: If I drop everything after app.pinkun.com I get the same message. I'm guessing it is related? Share this post Link to post Share on other sites
SouthwellC 191 Posted August 3 27 minutes ago, Ottawa Canary said: I'm having trouble with the brand site (using Chrome on an iMac running Sonoma). When I go to my bookmark https://app.pinkun.com/t/news/latestnews I get this: If I drop everything after app.pinkun.com I get the same message. I'm guessing it is related? Yes. You'll have to go to www.pinkun.com to access the usual content. Just sign in using your app profile and it'll be as normal. Share this post Link to post Share on other sites
Serinus Canaria Domestica 57 Posted August 3 Sorry Connor but can’t sign in to get your content. When prompted to sign in or sign up the sign in tab is dead. suggest you comment on the match thread! Not impressed with your third party supplier. The app has been poor, not the content!, for most of its existence. Share this post Link to post Share on other sites
Ottawa Canary 7 Posted August 3 Hi Connor -- I had a similar issue to SDC above, but the site does seem to be working again now. Share this post Link to post Share on other sites
CaptCanary 72 Posted August 3 Yeah, app seems to be back up and running. Share this post Link to post Share on other sites
SouthwellC 191 Posted August 3 Hi all. App should now be up running again. Apologies for any inconvenience. 1 Share this post Link to post Share on other sites
