Drum at Carrow Rd

[Mello Yello 2,282]

A Drum at Carrow Road?.....Bang out of order!.....

[Hank shoots Skyler 2,094]

10 hours ago, Greavsy said:

Thanks as always @Lessingham Canaryfor your response. 

I will reserve my judgment until the minutes come out, hopefully Monday. I tend to find though the larger the organisation the quicker the minutes are issued, having worked for companys far larger than NCFC over the years. It's a fans forum, you're not setting the next 5  seasons club objectives.

As Wolfie has said we are all passionate about our club, even those that arent in the privileged position of being on the OSP and being more ITK. 

I just think, personally, that customer interaction either direct or via the OSP is poor to non existent, and that's exactly what the panel was set up to eradicate. I was at the initial zoom meeting when it was discussed. 

So what was discussed at the `atmosphere` meeting the OSP attended? 

Have there been other undeclared osp meetings? 

And if so are the minutes freely available? 

Can I be the first to vote Karen in as our newest OSP member? She'd sort all this **** out!

[TIL 1010 4,722]

@hogesar and @FenwayFrank my observations on the OSP is based on having worked on the origina,l Supporters Consultative Group set up by the club after the demise of Chase until McNally decided to end its tenure in 2009. At that time i was also a serving officer on NCISA. I am keen to see this OSP work but to date i am disappointed with the total lack of dialogue with the people they represent i am at odds with especially as that was not the case with the SCG. Two official meetings later plus a few unofficial ones and i am none the wiser what has been said or achieved. You two don't seem to care but i do so sorry to have a different take on it as this is a public forum after all.

Wolfie has had an awful lot to say since the inception of the OSP on here but when questioned refuses to either answer what is asked of him or adopts a i cannot say stance. My view on it is if you enter the ring, in this case the Pinkun forum expect to get a bloody nose now and again.

[TIL 1010 4,722]

22 minutes ago, Hank shoots Skyler said:

Can I be the first to vote Karen in as our newest OSP member? She'd sort all this **** out!

If you mean Karen from Facebook she would not get my vote as the OSP never gets a mention on there ? 😜

[Mello Yello 2,282]

If the drummer was to be positioned in the Director's Box just behind the majority shareholding duo and their fellow board members, it will probably stop them drifting into a momentarily 'snoozy pops'.....I'm all for it.....

Although I'm pretty sure the stadium drummer would only have a short tenure.....Can't think why?.....

[Mr Apples 1,317]

I wonder, can you can tell it's a football free weekend and we're on a winning run? 🤔🤣

Now, don't even get me started on that flag situation.

Apples

[hogesar 9,618]

29 minutes ago, TIL 1010 said:

@hogesar and @FenwayFrank my observations on the OSP is based on having worked on the origina,l Supporters Consultative Group set up by the club after the demise of Chase until McNally decided to end its tenure in 2009. At that time i was also a serving officer on NCISA. I am keen to see this OSP work but to date i am disappointed with the total lack of dialogue with the people they represent i am at odds with especially as that was not the case with the SCG. Two official meetings later plus a few unofficial ones and i am none the wiser what has been said or achieved. You two don't seem to care but i do so sorry to have a different take on it as this is a public forum after all.

Wolfie has had an awful lot to say since the inception of the OSP on here but when questioned refuses to either answer what is asked of him or adopts a i cannot say stance. My view on it is if you enter the ring, in this case the Pinkun forum expect to get a bloody nose now and again.

Surely with your experience you'd be more aware than most that these guys are volunteers, and perhaps don't have the time available on top of the commitments they've already got, to reply to each individual on a public forum? Especially when my understanding is they'll publish minutes as and when, which will give everyone access.

[Lessingham Canary 99]

40 minutes ago, hogesar said:

Surely with your experience you'd be more aware than most that these guys are volunteers, and perhaps don't have the time available on top of the commitments they've already got, to reply to each individual on a public forum? Especially when my understanding is they'll publish minutes as and when, which will give everyone access.

The minutes should be on the club site later this afternoon. 

[wcorkcanary 4,329]

11 minutes ago, Lessingham Canary said:

The minutes should be on the club site later this afternoon. 

That isn't quick enough for some, they want answers  and they want them yesterday. 

[Mello Yello 2,282]

"Timpani!...Timpani!.....They've all got it Timpani!".....

[TIL 1010 4,722]

Just now, wcorkcanary said:

That isn't quick enough for some, they want answers  and they want them yesterday. 

You took your time turning up. I was expecting you last night. Now don't go and twist things by saying answers were wanted yesterday because all that was required were some form of answers to non confidential matters but it looks like the club are conducting the orchestra and nothing can be said until they publish the minutes.

Now off out to lunch and a few beers so enjoy your day.

[Midlands Yellow 3,947]

 

23 minutes ago, Lessingham Canary said:

The minutes should be on the club site later this afternoon. 

The Gray report has nothing on this. 

[Rivvo 257]

23 hours ago, Mr Apples said:

This is a very serious issue, remember...drums don't deafen people, drummers do, I seen it in a documentary on BBC2. 😬🤣

Apples

Ah the GLC classic lol!

[Feedthewolf 4,844]

2 hours ago, TIL 1010 said:

@hogesar and @FenwayFrank my observations on the OSP is based on having worked on the origina,l Supporters Consultative Group set up by the club after the demise of Chase until McNally decided to end its tenure in 2009. At that time i was also a serving officer on NCISA. I am keen to see this OSP work but to date i am disappointed with the total lack of dialogue with the people they represent i am at odds with especially as that was not the case with the SCG. Two official meetings later plus a few unofficial ones and i am none the wiser what has been said or achieved. You two don't seem to care but i do so sorry to have a different take on it as this is a public forum after all.

Wolfie has had an awful lot to say since the inception of the OSP on here but when questioned refuses to either answer what is asked of him or adopts a i cannot say stance. My view on it is if you enter the ring, in this case the Pinkun forum expect to get a bloody nose now and again.

I've answered plenty of direct questions, Tilly. I also posted a lengthy reply last night, explaining the situation at the club and with the panel, and how I'm doing my best to make the right judgement calls. I also acknowledged that scepticism and criticism come with the territory, so feel free to carry on swinging haymakers rather than being in any way conciliatory or understanding.

If I spoke to you on here in the way you speak to me, you'd be up in arms. Anyway, as I'm sure you've read, the minutes are being published this afternoon, so I hope you enjoy reading them once you've had your lunch and few beers.

Edited January 28, 2022 by Feedthewolf

[wcorkcanary 4,329]

39 minutes ago, TIL 1010 said:

You took your time turning up. I was expecting you last night. Now don't go and twist things by saying answers were wanted yesterday because all that was required were some form of answers to non confidential matters but it looks like the club are conducting the orchestra and nothing can be said until they publish the minutes.

Now off out to lunch and a few beers so enjoy your day.

I'm sure you are aware, that the fairest  and most accurate way to publish what happened  in a meeting is through the minutes.  Why get on the case of the likes of Wolfo?  Do you have someone to twitch your curtains for you while you're out? 

[Ken Hairy 3,760]

Soooooo, is that a yes or no for the drum?..... 😏

[FenwayFrank 2,457]

1 hour ago, Lessingham Canary said:

The minutes should be on the club site later this afternoon. 

Can I be the first to say they're not good enough and none of my personal questions have been answered ? 😉

[CANARYKING 634]

16 minutes ago, FenwayFrank said:

Can I be the first to say they're not good enough and none of my personal questions have been answered ? 😉

Can’t see them ?

[wcorkcanary 4,329]

14 minutes ago, FenwayFrank said:

Can I be the first to say they're not good enough and none of my personal questions have been answered ? 😉

That's all very well Franko,  but what really matters is how important  you think you are. Not  how Important  you actually  are. Fair play to anyone willing to do any voluntary work that is benign.  So hats off to those who are. 

[Hank shoots Skyler 2,094]

21 minutes ago, FenwayFrank said:

Can I be the first to say they're not good enough and none of my personal questions have been answered ? 😉

I agree, and demand to speak with their manager immediately. 

[wcorkcanary 4,329]

49 minutes ago, Feedthewolf said:

I've answered plenty of direct questions, Tilly. I also posted a lengthy reply last night, explaining the situation at the club and with the panel, and how I'm doing my best to make the right judgement calls. I also acknowledged that scepticism and criticism come with the territory, so feel free to carry on swinging haymakers rather than being in any way conciliatory or understanding.

If I spoke to you on here in the way you speak to me, you'd be up in arms. Anyway, as I'm sure you've read, the minutes are being published this afternoon, so I hope you enjoy reading them once you've had your lunch and few beers.

Nicely  put Wolfo, don't let the snipers  undermine what you are doing, having been involved in various committees  etc over the years, I've found that there's nearly always someone in the backseat  who thinks  they know better or worse still , don't recognise what IS being done and only moan about what ISN'T.  It was ever thus. Offer them a seat  ,'up front' and they're response will likely  be either a) I'm too busy( unlikely... as we all know  that if you want to get something done, ask a busy man) or b) I've done my bit.( this one is for the self satisfied,  been there done that types). 

[wcorkcanary 4,329]

1 hour ago, TIL 1010 said:

You took your time turning up. I was expecting you last night. Now don't go and twist things by saying answers were wanted yesterday because all that was required were some form of answers to non confidential matters but it looks like the club are conducting the orchestra and nothing can be said until they publish the minutes.

Now off out to lunch and a few beers so enjoy your day.

Seems like you are the one twisting, wriggling and now squeaking . Did you not want answers yesterday? Case rested.

[Mr Angry 1,547]

1 hour ago, Feedthewolf said:

I've answered plenty of direct questions, Tilly. I also posted a lengthy reply last night, explaining the situation at the club and with the panel, and how I'm doing my best to make the right judgement calls. I also acknowledged that scepticism and criticism come with the territory, so feel free to carry on swinging haymakers rather than being in any way conciliatory or understanding.

If I spoke to you on here in the way you speak to me, you'd be up in arms. Anyway, as I'm sure you've read, the minutes are being published this afternoon, so I hope you enjoy reading them once you've had your lunch and few beers.

Keep On Keeping On Wolfie 👍

[Mr Angry 1,547]

BTW My opinion would be that a drum shouldn’t be needed at Carrow Road as the home crowd should be sufficient to make enough noise, but as the away support is smaller the drum is a good way to supplement and increase the volume.

 

[Mr Apples 1,317]

3 hours ago, Lessingham Canary said:

The minutes should be on the club site later this afternoon.

C'mon Lessingham, that's just not good enough...WE, and by WE I mean nobody, demand to know to the nearest second and if it isn't published dead on time heads will be on sticks. 🤣

Other than that, keep up the great work it's much appreciated. 🏆🏆

Apples

[Duncan Edwards 2,223]

https://www.canaries.co.uk/club/fans/supporters-panel-meeting-20-1-22

[shefcanary 2,389]

Supporters Panel Meeting 20/01/2022

CLUB

Attendees

Norwich City Football Club Representatives:

Zoe Ward (ZW) - Business & Project Director

Sam Hall (SH) - Legal & Governance Director

Greg Pillinger (GP) - Head of Operations & Projects

Lynette Hannant (LH) – Head of Supporter Services and Junior Development

Supporter Panel:

Gordon Anderson (GA), Matt Colley (MC), Adam Buffin (AB), Beverley Burkill (BB), Brian Folkard (BF), Cillian O’Grady (CO), James Brighton (JB), Johnathon Byrne (JBy), Jon Myhill (JM), Marie Fuller (MF), Ryan Blumenthal (RB)

Apologies:

Emily Wilford

1 . Intro to Zoe Ward, Business & Project Director and Sam Hall, Legal & Governance Director

ZW provided an organisational update including the Exec Committee’s direct reports.

Stuart Webber is responsible for the Football Department, including Head Coach, Assistant Sporting Director, Medical Services, Performance & Nutrition, Football Development, Recruitment, Performance Analysis, Data, Strategy & Innovation, and Communications. 

Zoe Ward is responsible for Commercial, Legal & Governance, Finance, Academy, Club Secretary, Venue Management, People & Culture, Operations & Projects and is also a Trustee of the Community Sports Foundation.

2 . OSP presentation and feedback

GA shared the Panel’s collective views of their first 6 months in situ. General feedback is that the purpose of the Panel would benefit from further clarification and GA requested thought be given to an MoU or constitution which should be available on the club website. SH stated that there is already a Terms of Reference for the Supporter Panel which sets out the role of this Panel and that he would re-circulate this to the Panel and undertake a review to ensure that it is reflective of the Panel’s remit.

MF further suggested that each Panel member should represent a specific area and / or topic, again made clear on the club website. ZW said that this would be considered.

ZW explained that she had also reviewed this area of the Club. She explained that there was a clear distinction between supporter engagement and customer services, and that these would be two separate functions going forward. She also explained that Supporter Services has historically sat in the Commercial department but on review it is not felt it is a commercial function so it will move to Legal & Governance. This move also aligns with the sentiments of the Crouch Report.

CO and BF confirmed that customer service is still not at its best.

ZW agreed that this was the case and that the Club was looking to improve its customer service provision going forward.

ZW explained that she saw the Supporter Panel being used for supporter engagement and not complaints or individual matters. Its primary function should be for consultation and feedback. Examples such as safe standing and the club crest have shown how this can work productively. 

ZW said it would be good to understand areas of particular interest to the Panel so the Club can make the best use of their expertise.

MC agreed the Panel should not be a conduit for individuals to complain. This should be directed to supporter services.

BB also suggested that the Panel has its own set of values. It was agreed that this would be looked at.

GA said that he saw the initial Panel as setting the blueprint for future Panels.

ZW suggested that future meetings can commence with a brief overview of club areas, and sharing the club strategy will be beneficial to the Panel. ZW said that the Finance Director can attend the next Panel meeting to provide an overview of the club’s financial model.

ZW referred to the Panel’s feedback which suggested that smaller working groups could be formed to work on specific club projects, e.g. ED&I. It was felt that this was a really good idea and SH further shared the role of the Stadium Sanction Panel and the implementation of supporter bans. The club has seen a significant rise in discrimination cases. This was an example where the Panel’s input would be really valuable.

JM asked if Premier League guidelines had been issued. SH confirmed that the Premier League has produced a “Commitment” which encourages a 3-season ban for a first discriminatory offence.

CO commented that the behaviour was much worse at away games.

GA commented that there will be a need for consistency for bans.

BF referenced the Crystal Palace match in terms of a toxic atmosphere and potential for crowd trouble.

CO informed the meeting that he was working with Manchester United to assist with their social media policing. GA, JB, JBy and MF agreed that the club should do more to police social media. SH said that this is difficult because of the anonymity of social media and the amount of resource this would take, but said that any direct discriminatory abuse of club staff would be acted upon.

GP explained the process for away fans whereby the away club is contacted and implements a ban for their own supporters.

MC referenced home fans mimicking the Munich disaster to the Manchester United fans, and how easy it was to identify the perpetrators. SH explained this was progressing through the Sanction Panel process at the moment.

SH explained that a person does not have to have committed a criminal act for the club to issue a ban if the behaviour of the fan goes against club values.

Actions:

SH to re-share the Terms of Reference with the Panel.

Actions:

Anthony Richens, Finance Director to attend next Panel meeting.

BF asked what is deemed “offensive”? Educating fans is the preferred option to issuing bans. The context of bans requires robust communications.

GA reiterated that football should be inclusive – to stamp out any form of discrimination. SH stated that this discussion reflects how nuanced the sanction process can be. In order to ensure that the sanctions being given out by the club reflect the views of supporters, SH asked the Panel to take some time to collate and consider fans’ views in order to inform the club of the appropriate level of sanction for a variety of offences.

SH asked for any Panel members interested in joining a working group to discuss this issue to contact him or Lynette.

Actions:

SH to set up working group to discuss sanctions

3 . Fan Led Review of Football Governance – Tracey Crouch Review

ZW advised the Panel that the Premier League has set up a Fan Led Review Advisory Group comprising of Chairs / Directors / CEOs of 7 clubs. ZW is sitting on this group.

Current position:

·         Government going through the report and recommendations to understand what they mean and how they may be implemented.

·         Government and football bodies evaluating any unintended consequences that may arise as a result of the report.

A lot of work needed by Government and the football bodies to work through the recommendations; Premier League looking at how they can implement some recommendations immediately / in the near future.

ZW said that the Panel would be kept up-to-date on all developments on the Crouch Report.

4 . Safe standing

GP explained that a trial will be running until the end of season with Cardiff, Chelsea, Manchester City, Manchester United and Tottenham identified as the trial clubs for licensed standing.

GP, DC and LH are part of the working group and are working with the SGSA and SAG with the Snake Pit, Lower Barclay and away section of the South Stand being identified as potential areas for rail seating.

Next steps will be fan feedback, particularly whether this would enhance supporter experience, considering this would be a club spend with no return, or whether this money could be better spent elsewhere. A survey will be sent to fans in due course. GP said that he would take on board all the learnings from the trial and that, if the trial is successful and safe standing is legalised and if there was a desire by supporters, then the club would target implementation of safe standing by no earlier than the start of season 2023/24.

5 . AOB

BB advised Borussia Dortmund recently ran a fan competition to design a kit for season 23/24. BB suggested it would help the supporters feel more involved.  ZW advised that the kit design process has quite strict parameters to work within but that we would see what opportunity there may be.

MF would like a general review of female leisurewear.

JB requested South Stand taps be upgraded to push or sensor taps in current Covid climate (currently old turning taps).

CO offered to focus on growing the global fanbase, specifically Ireland due to the current Irish International players. RB also requested Josh Sargent to be used to market to USA fans. BB also agreed to assist with promoting Global Canaries.

Date to be agreed for visit to The Nest.

Season ticket renewal was discussed, with all ST holders to be contacted by 11th February 2022 to advise them of the details of their renewal.

Actions:

ZW / Sam Jeffery, Commercial Director

GP to review

ZW / Sam Jeffery

LH

6 . Date of next meeting

Panel and club agreed that 3 meetings per season is not enough – agreed to move to quarterly. Original date of next meeting was Thursday, May 12th at 6.30pm. Agreed to find suitable date in April.

Actions:

LH / to discuss dates with GA & MC

[Feedthewolf 4,844]

Thanks for posting the minutes. I've copied them across to Essex Canary's thread about the minutes, which is here: 

 

Let's get this thread back to the subject of the drum!

[Duncan Edwards 2,223]

11 minutes ago, Feedthewolf said:

Thanks for posting the minutes. I've copied them across to Essex Canary's thread about the minutes, which is here: 

 

Let's get this thread back to the subject of the drum!

Well, we could, but that Archant article (?) said that the OSP were part of the drum discussion and yet that conversation has clearly been redacted from these minutes.

The Percussion Discussion needs to be made public. What are you hiding???

[Mengo 822]

7 minutes ago, Duncan Edwards said:

Well, we could, but that Archant article (?) said that the OSP were part of the drum discussion and yet that conversation has clearly been redacted from these minutes.

The Percussion Discussion needs to be made public. What are you hiding???

It's like picking the next Everton manager 

The plot thickens 😂😂🥳🙈🙉🙊