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Paul101

Well done Norwich

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Today my Nephew had a club tour for his birthday but due to a error the booking was deleted on the clubs side they still gave him a partial tour but where unable to show him the full tour

as a sorry they Invited him to colney and said to bring his football boots

plus two tickets for the Birmingham game

he is one really happy 7 year old now

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Great stuff. Always good to see the club looking after the next generation of season ticket holders.

Hope he enjoys his day.

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He is Norwich mad

much to his dads horror who tried to corrupt him with the evil of QPR but me and Grandad and my son converted him to the light

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If he''s taken his boots to colney, just one question.

Can he play Saturday? We may be short upfront!

Nice story, hope he got plenty of pics etc to remember the day by.

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The thing they teach on good customer service courses is try not to screw up, but if you do screw up, make sure you end up doing something that''s even better.Really nice to see the club putting the fans first

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[quote user="Indy_Bones"]I guess this means that Nelson will be off... [;)][/quote]
Board taking ''cheap option'' to the extreme this time [:D]

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Paul - I''m always quick to give NCFC stick when they do something wrong but I''m always happy to give praise when it''s due.This is a great gesture and I''m sure your nephew is thrilled. I hope he enjoys it all.( I bet you''re glad they cocked-up the original booking now...[:D] )

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A lovely story of how the club try to help younger fans and put mistakes right.

Hope your nephew has a nice time at Colney and enjoys the game hes been given tickets for.

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[quote user="hogesar"][quote user="Indy_Bones"]I guess this means that Nelson will be off... [;)][/quote]
Board taking ''cheap option'' to the extreme this time [:D]
[/quote]If he''s good enough he''s old enough. [;)]

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