Badger 2,389 Posted May 23, 2015 I just wanted to record my gratitude to the ticket office for the way that they have dealt with phenomenal demand in a short space of time. I have had to make complicated arrangements due to mobility issues of some family members and they have been absolutely brilliant - incessantly patient and helpful. Given the pressure that they must have been under due to stressed fans like me desperate to get hold of the "right" tickets - I really think that they deserve a "pat on the back."I hope the club rewards them appropriately, but my experience is that the staff I dealt with went beyond the call of duty and recognised how important this all is to a family club. I did not feel like "just a customer," but part of a Norwich City community.A big thank you from me! Share this post Link to post Share on other sites
Mr Jenkins 0 Posted May 23, 2015 Badger"hope the club rewards them appropriately, but my experience is that the staff I dealt with went beyond the call of duty"It was amazing Badge, picked up ticket yesterday and was offered a blowy, politely refused but you have to say well done for the offer.😃 Share this post Link to post Share on other sites
morty 0 Posted May 23, 2015 [quote user="Mr Jenkins"]Badger"hope the club rewards them appropriately, but my experience is that the staff I dealt with went beyond the call of duty"It was amazing Badge, picked up ticket yesterday and was offered a blowy, politely refused but you have to say well done for the offer.😃[/quote]Was the guy offended when you refused? Share this post Link to post Share on other sites
......and Smith must score. 1,307 Posted May 23, 2015 Agree with these sentiments.They don''t get everything right - the Semi Final ticketing policy being one good example - and there''ll always be some disappointed people but I think they''ve done a phenomenal job here. By all accounts Middlesbrough''s decision to use Ticketmaster hasn''t left them covered in glory so we made the right call in avoiding that company.Well done to all. No doubt Mr McNally will be handing out the bonuses as I write. [;)] Share this post Link to post Share on other sites
FCC 74 Posted May 23, 2015 Job well done - at least appear to have sold mainly to those who want to go, and not to those who wish to sell on. Share this post Link to post Share on other sites
Miss Bum Bum 0 Posted May 23, 2015 Amazing logistical exercise in a short period of time. Share this post Link to post Share on other sites
TIL 1010 4,656 Posted May 23, 2015 Well done to Danny Casey and all his staff. Share this post Link to post Share on other sites
Devon Canary 0 Posted May 23, 2015 Yes well done Ticket Office staff, that had to be a tough few days! Special thanks to Stephen Graham who went beyond the call of duty to get my wife, who also has mobility issues, a wheelchair user ticket when we thought she''d missed out. Share this post Link to post Share on other sites
Mr Jenkins 0 Posted May 23, 2015 morty wrote the following post at 23/05/2015 11:30 AM: Mr Jenkins wrote:Badger "hope the club rewards them appropriately, but my experience is that the staff I dealt with went beyond the call of duty" It was amazing Badge, picked up ticket yesterday and was offered a blowy, politely refused but you have to say well done for the offer. 😃Was the guy offended when you refused?Nah not really, he took it on the chin.😳 Share this post Link to post Share on other sites
morty 0 Posted May 23, 2015 [quote user="Mr Jenkins"]morty wrote the following post at 23/05/2015 11:30 AM: Mr Jenkins wrote:Badger "hope the club rewards them appropriately, but my experience is that the staff I dealt with went beyond the call of duty" It was amazing Badge, picked up ticket yesterday and was offered a blowy, politely refused but you have to say well done for the offer. 😃Was the guy offended when you refused?Nah not really, he took it on the chin.😳[/quote][URL=http://s869.photobucket.com/user/mortymccarthy/media/640232a712_zps57437961.gif.html][IMG]http://i869.photobucket.com/albums/ab257/mortymccarthy/640232a712_zps57437961.gif[/IMG][/URL] Share this post Link to post Share on other sites
OnTheBall 0 Posted May 23, 2015 Agreed. Whilst there will always be people disappointed at missing out I think it''s been well planned and good to ensure the most deserving had first chance at getting them. Also we will have saved a bundle by not outsourcing to Ticketmaster and it says a lot that it''s more Middlesbrough tickets on tout sites than ours. Share this post Link to post Share on other sites
Lessingham Canary 99 Posted May 23, 2015 We did outsource, thats why people queuing were given a voucher, and not a ticket, all tickets came in an envelope with a Devon postmark, we used a specialist fulfilment company rather than a bunch of ticket touts like ticket master.But have to say i have nothing but praise for Danny and the team at our ticket office, always give a great service, big thumbs up from me OTBC Share this post Link to post Share on other sites
Daz Sparks 1,119 Posted May 23, 2015 In a Jeremy Clarkson voice..."Best ticket office...... in the world" Share this post Link to post Share on other sites
droundi 0 Posted May 23, 2015 Yep. They have handled it well.Great credit to them. I would just also like to say that i hope, even those who did miss out this time on tickets, have a great day watching in the pubs and at home. Should be a great day however you watch it. OTBC Share this post Link to post Share on other sites
quentin 0 Posted May 23, 2015 Didn''t they do well !! [:D] Share this post Link to post Share on other sites
Badger 2,389 Posted May 23, 2015 [quote user="Devon Canary"]Yes well done Ticket Office staff, that had to be a tough few days! Special thanks to Stephen Graham who went beyond the call of duty to get my wife, who also has mobility issues, a wheelchair user ticket when we thought she''d missed out.[/quote]Yes - we had a lot of help from Stephen Graham too - he really did everything possible to ensure that my parents had a good day (well, apart from ensuring that we won - perhaps I should have asked?) Share this post Link to post Share on other sites
Norfolk Dan 304 Posted May 24, 2015 I suggest a few hundred of us turn up to the ticket office and give them a minutes applause of appreciation at the first game of next season. Share this post Link to post Share on other sites